WEN 2000-Watt Inverter Generator

I hope my experience will help you in making a better decision. In other words, never buy this product! My experience was as follows: 1) The unit arrived. I was happy. Unboxed it. Happy. I liked the color and style. A little heavy for my liking but I could deal. 2) Not so happy that oil did not come with it but understood the reason why not. Went to the store, purchased the correct oil. 3) Upon arriving home I consulted the manual on how to add oil for the first time. The manual clearly states put the generator on a level surface and fill the oil fill port with oil. This seemed alright. But to do this you need to REMOVE the side panel? Alright. I unscrewed the 3 screws and took the side panel off. No biggy, I guess I could deal but would make checking the oil before every run difficult. I am a patient individual. Then I noticed the fill port for the oil was basically 2 - 5 degree tilt from horizontal and the dip stick was tiny, basically the "max" fill level is at the point the oil would be dripping out all over the place. Not happy. Not having a funnel that would work for this, I had to go back to the store to buy a long neck funnel. 1 dollar, whatever. Back to home, made sure the gen was level, starting the fill process, but every time you take the funnel out to check the level the oil leaks out.... wow. An absolutely awful design flaw. 4) After filling it to half way to max, I decided any more would leak out anyways. So I cleaned up the mess, and went about putting the oil plug back in place. Well, that proves difficult as the threads were not exact. I am used to threading things in for work, but this was very frustrating. I didn't want to thread that plastic threads on the plug, so was very careful in trying to get it back in place. Eventually, after about 5 minutes or so of messing with it, I was able to find the perfect way of putting it back in place. Don't ask me to repeat that process though. Will probably take 5 minutes again. 5) The side panel doesn't go on very easily. The 3 little plastic slats that are suppose to hold the bottom of the panel are difficult to position correctly to slide back in. The "clips" at the bottom on the gen prevent you from getting the optimal angle to make this ergonomically feasible. 5) So, 3 design flaws so far, and I am ready to start the little guy. Well, that didn't turn out as planned. I followed the directions. It started after about 7 pulls. I turned the knob to the "on" position and after running for a minute.... "sputter".... "sputter"..... off. Hummmm. Alright, so I restarted it again.... nope. I pulled and pulled. No starting it. I let it sit over night and it started right up the next day. Great! I let it run for 10 minutes thinking that was the end of the frustrations. Nope. I turned it off, took it to my job site. I unloaded, let it sit for a few minutes. Tried to start it..... wouldn't start! Wow. Ok maybe it was flooded or whatever. I waited 20 minutes. Tried to start it.... nothing. 4th try attempting to start the bugger, THE HANDLE BROKE OFF on the pull cord! WHAT?! Only 30 pulls and it breaks right off? 6) I was done. Returned for a full refund. Had to pay for the boxing of this unit, no fault of the product or Amazon, but yet another expense attributed to bad engineering and testing. Another brand on my radar that wont have these incredible failures. And if I ever see this brand name again I will be sure to run very fast and very far away from it! Complete waste of your time, even for calm well mannered mechanically inclined individuals such as myself.