Safety 1st Auto-Close Pressure-Mounted Gate

We’ve had this gate installed for less than a week. It was easy to install and was great for the first day. The first couple of days my 5 yo could easily open it and go in and out (we got this to hold in my 18 mo). The first thing to start giving us issues was the autolock. At first it was that you couldn’t let it close gently—you just had to let it swing shut. Ok, that’s easy enough. But then even when we’d let it swing it would swing through the lock and then settle in the unlock position. And then we’d push it closed. It’s not a big deal, but if we weren’t fast enough my son would come barreling through. Ugh. The next thing to start giving us issues was the lock on the bottom of the gate. This lock is great if you want to limit the direction you can open the gate. So, if you want it to only open one way, you can move the little plastic lever on whichever side and it keeps it from opening. Well, one side started to fall just slightly. Not enough to notice when you looked down, but just enough so that you could see it had fallen if you look from the side. It was enough to keep us from being able to open it up and we’d have to bend down and adjust it each time. Still, not great, but it’s still doing its job and the door still basically works. This morning my daughter woke up and asked me to come help her open the gate because it’s been getting increasingly difficult to press the button and it had finally gotten to be too much for her little hands. I went to try it and it was STUCK. I tried with both hands but still couldn’t get it. I tried messing with the tension of the gate… still nothing. I am 5’3” and the gate is as low as we could get it on the floor and I’m just BARELY tall enough to step over the gate. My mom is a little shorter than I am and not quite as stable on her feet so stepping over it is not an option. So, now, I have a gate that is keeping everyone under 5’3” out of the kitchen 🤬🤬🤬. I’m not the only one who’s had this issue. Wtf is the point of a gate with a door if the door is just going to stay locked? I could’ve spent half as much and gotten the same thing 🙄. Returning.