Top positive review
7 people found this helpful
Works with XFinity, speeds are what I expect. Not trivial to setup with a Wifi Router.
By John F. Hutton on Reviewed in the United States on October 18, 2021
I dislike "renting" HW from a internet supplier. In my new place, Xfinity was my only option. While I had problems with Comcast 10+ years ago, with no other options I was hoping things had improved. This modem works exactly as expected. When Xfinity came out to setup my service, the modem came up and I was able to plug in and get internet access with the tech here. Simple. One ethernet port and no Wifi, but a good price. However, I wanted to use my slightly older Netgear Nighthawk D7000 Wifi-Router as my primary connection into the house. It took calls to Netgear, Arris, and Xfinity before I found the right set of steps to get everything working. Not well documented, and none of the helpdesks could do much to get me working. While I reset things so many time across two days, I believe the right steps were: - Arris up and working (can see internet with a hardwired PC) - Cable from Arris to Nighthawk "Internet/Wan" port - Cold boot router - PC to ethernet port on router - Navagate to 192.168.0.1 (Nighthawk admin page) - Netgear Genie comes up, let it do its thing (10+ minutes) I had to have everything up before I could use 192.168.100.1 to get to the arris modem page, but it turned out that this modem is simple enough that the only thing I did when I got there was turned off all the the LEDs (blue and bright). I would hope other routers would come up easier. 5-stars for the modem (after the setup pain). I'm getting full speed and things have been solid.
Top critical review
1 people found this helpful
Completely Died After 1.5 Years
By Tessa on Reviewed in the United States on June 26, 2025
Completely died after 1.5 years. Worked fine until now. Just stopped getting power. Tried multiple outlets, no lights, no nothing just died. I got a refurbished one. No warranty or support. Ugg.
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