Top positive review
What A Lovely Headset
By Aurihazuma on Reviewed in the United States on April 30, 2020
This has to be the most comfortable headset I have ever worn. It feels like a pillow on my head and ears. I tested for hours with no discomfort. the sound quality is excellent even on Stereo. I will have to wait for a bit to have my new PC together to enjoy the fullness of 7.1 surround, But I am overall mostly very very satisfied.. Typical Razer most excellent quality.. The covers for the outside of the speakers are opaque and held on magnetically. The microphone is moderately bendable and folds away nicely. The lighting on the inside is not too bright and works nicely with Synapse. To say more... I sat down and watched one fo the Star Wars movies I have in TrueHD and it was so very much like being int he Theater.. I so enjoyed it. I ended up using Y-Splitters on the back to handle both the 5.1 speakers and the Headset.. Worked Just fine. I also just tested the microphone with a long distance Discord call and the sound quality is most excellent.. no background noise and it is like sitting in the room with her.. So wonderful. Now for the cons.. What they don't show or tell you is that the volume and settings control is close to the headset, only a mere 46" from the headset itself, so the remainder of the so-called 9.4' is wasted going to the computer. It is better to just use 2-way splitters off of your sound card so you don't waste the length or have to buy longer cords for your speakers just to plug them into the back of the control... it is so short that I will have to buy extension cables in order to remain at a comfort distance from my PC after it is finally together... I almost returned it, but the comfort and sound quality, and over all quality of construction sold me on the product. Some of us like to sit back from our PCs. They really ought to have made the control farther away from the headset. The one advantage of the 46" distance is that when you stand up with the headset on the control does not hit the floor.
Top critical review
1 people found this helpful
Poor headset, an unworthy successor to the original.
By Willie on Reviewed in the United States on February 6, 2020
I got this headset, and immediately I knew there was something wrong with it. The headset had this high=pitched sound that faded in and out. I spent a while messing with settings, and tried it in a different device, and eventually found that it was the color changing of the LEDs that caused the noise. So the fix should have been easy, just stop the LEDs from turning on. That's when I hit my next issue. You need an account to change the LED settings. Yeah, the headset has a flaw with it, that you have to create an account in order to fix. That is infuriating, and is unacceptable really. The fact that there is a high pitched sound when the LEDs are on is already bad enough, but this is even worse! You need an account to use basic device features. Not only that, but the newest version of the Razer software is not compatible with this device, you have to download the older version. It's very annoying. Next issue is pretty bad too. You'd think that Razer would have fixed a well known issue with feedback on the original Tiamat 7.1 headset when you plug it into USB power on the same device that the 3.5mm jacks are on. But they failed to do so, it still exists on this device. It's no big deal, I still had the USB hub powered by wall adapter that I used on the previous model though. However there is another issue that is annoying, and kind of a security issue. Sometimes audio playing from the speakers crosses over and is sent back over the microphone. I didn't notice for a few weeks, but my friend told me about it one day, and then I asked my other friends, and they confirmed that it'd been happening over the last few weeks. I lowered my volume to see if that'd help, but it did not, since it wasn't being picked up by the mic, but was crossing over somewhere else along the line. I could not find a way to fix this. The biggest and most glaring issue with mine is that sometimes during use after two or three weeks is that the headset would just lose power, and stop lighting up the controller in the middle. (with the audio controls and mute button and stuff) I would not be able to hear anything when this happened, but my microphone would still pick up audio. I tried plugging into my computer itself and into a different machine entirely, but it failed to fix the issue. The worst part about that though, is that if the mic is muted, it stays muted, but if it's not muted, they can hear everything you say and do until you unplug the USB power and plug it in again after a few seconds. I cannot fix this, and it's absolutely unacceptable. I am returning the device over this, as it makes the device unusable, since I can't hear things when this happens, which is kind of the point of a headset. The build quality is also worse feeling than the original, though, the mic being a push up one vs the crunchy one that retracts on the original device is nice. I don't like that the top of the headset is made out of some flimsy feeling metal with nothing around it. It is comfy to wear though. That's nice. Overall this thing is bad, and has too many issues in both hardware and software, stay away from it! I'm sending it back.
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