Neutrogena Hydro Boost Hydrating Mask

I order 12. I have ordered 12 many times now. I received one. Again. Again. I love these masks. I pay for 12 yet again because I want them. And again, I am sent one. And for a return I have to spend half an hour driving across town. Once was fine- twice I could understand. We all make mistakes. And now I have ordered 12 face masks many times because I love this product. I assumed the company would get its act together. They haven’t. I want this . I love these face masks。 I can’t order them because when I buy 12, I ALWAYS receive 1. Then I ask for a replacement and get the full 12x and if I don’t spend my time and energy to return the single mask, which takes a lot of my time, I then sm charged twice. Why can the company send correct replacements every time and fail to send my initial order correctly every time? Because they get paid twice when O do t have time to drive thei single mask they send me? I haven’t found a better product. And I am done I assumed that ordering would get better. And I have now received one face mask while ordering and being charged for 12, so many times that I’m out over $200 and I hold active hate for Neutrogena. And I love these face masks. I eod have been a repeated and loyal customer and I gave them so many chances to just send what I purchased from them. I’m disappointed red that I can’t get their masks. I’m angry that I gave them the benefit of the doubt. And I’m angry that I have spent t my time and money either returning the single mask or not having the energy or time to return it and then being charged for the (suspiciously always correct) 12 pack. Ordering something I want is not possible . Unless I am willing to spend half an hour returning g it and asking for a replacement EVERY time I try to order these. Why?!?