ZO Skin Health Retinol Skin Brightener 0.5%, 50ml

I want to start by saying, I have been using Zo skin products for a little while now, and I have used retinol products before, neither of which have ever caused me to have a serious reaction. I purchased this product because I love Zo skin as a skincare line, and the reviews on this were mostly positive. Needless to say, I was very excited when I received my bottle. I tried this the first time and I’ve attached pictures of the result…..It BURNED my skin. This product caused such a severe reaction that I had to take 2 days off work! A little background— the smell was horrible when I put it on, but the reviews said as much, so I thought, ‘ok, this is normal.’ After my reaction, however, I opened the bottle and the product was brown (it should be white). I immediately requested a refund from Amazon. An aside— I work long hours, and had a pretty decent window to return the bottle, so a week went by and I hadn’t yet returned the product; the charge went away on my credit card statement, though, so I let the whole issue pass and thought I’d return the product to Kohl’s when I had time. A few days later, however, I received a package in the mail from Amazon with another bottle - the same product with a lesser concentration of retinol. I was a little confused since I requested a refund, not an exchange, but I thought, ‘oh, Zo Skin must not want this type of negative publicity; they sent a lesser concentration just to try and removed the charge since it caused such damage to my face (which I described in the refund remarks).’ Long story short, today, 2 months later, I was charged $92.00 for the new bottle. I’m aware that the whole miscommunication was my fault for not clarifying or returning the bottle that was sent to me as an exchange that I didn’t ask for, but I disputed the charge. I have not tried the new bottle for fear that it will do the same thing to my skin. I do not want to pay ANYTHING for a product that caused me to use PTO from work and caused acne scars on my face that even months later are still there. I will continue to use Zo Skin, but I will never EVER use this product.