Top positive review
Great Replacement and Excellent Condition
By Nguyen Trong Van Le on Reviewed in the United States on May 12, 2025
At first, I received a unit with minor screen issues, but the seller quickly replaced it with one in excellent condition. I'm genuinely impressed—it's hard to believe this is a 2018 model! The battery is in normal health and holds a charge for a long time. The laptop has no noticeable scratches or dents, just an extremely tiny mark that's barely visible. The only minor flaw is that some keyboard letters (like 'A', 'S', 'E', etc.) are slightly faded, but all keys function perfectly. Overall, I'm very happy with this purchase and truly hope it continues to work well and lasts a long time.
Top critical review
1 people found this helpful
The computer is completely dead at 9 weeks.
By Lori on Reviewed in the United States on May 18, 2025
Revised review. I bought the computer 5/10, it is now 7/22 and the computer is completely dead. I bought the insurance butI have to go through Asurion through Amazon and it has been one big runaround. I would not buy a computer from Amazon in general and this seller specifically. Revised review. The seller stepped up and did the right thing. He reimbursed me for the new cord. The computer itself looks brand new and works wonderfully. I would still recommend buying a charging cord setup simply because the reviews seem to have charger issues as a common theme. It will save you the frustration when the computer arrives. I got the computer and it was completely dead so I put it on the charger and nothing happened. Rather than just send it back, I decided to take it to the asurian store since there's one very near our home. It turned out that the computer was fine, but that the cord was not it was bent up the little connection. Things inside were all bent and broken thankfully, the charging block work as well. It was just a cord so the seller owes me $32 for the new cord I had to buy. if the seller comes through and does the right thing and pays me back for the cord, I had to buy then I'll come back and readjust this review otherwise buyer beware I'd highly recommend if you bought one of his computers you just go out and buy your own charging cord and block ahead of time and have it ready because according to the majority of these reviews, we all get crappy cords
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