Top positive review
5 people found this helpful
Engineering Defect In Control Board.
By Don Pulley on Reviewed in the United States on June 20, 2022
I bought my first one about a year ago. I liked the Alexa feature. One morning it didn't make coffee. I noticed my display was flickering and Wi-Fi wouldn't even turn on. It did make coffee manually for about a week then died all together. Thought I maybe I had done something to cause it so I bought another one for more money (thanks inflation) less than 6 months ago. Now it's doing the same thing. Fool me once shame on you, fool me twice, I'm an idiot. It's only been a few days and it hasn't died yet but I have the tombstone all ready. Had a Cuisinart for about 8 to 10 years before this. The only reason it quit was several power spikes in a short time span. I bet I could buy a Mr. Coffee for cheep at Wall Mart and it wouldn't work with Alexa but I'd be making coffee in 10 years. Hamilton Beech's designers need to go back to electrical engineering 101 and find the weak component. Don't just get by, be a little better.
Top critical review
28 people found this helpful
Hamilton Beach Gave Up - READ BEFORE YOU BUY
By T.R. on Reviewed in the United States on February 24, 2022
I very, very rarely leave product reviews- but when I do, it's typically because I was so impressed with a product that I felt the need to share with potential buyers. Unfortunately, this is not the case with Hamilton Beach. I purchased this product because it works with Alexa. I loved the idea of being able to brew my morning coffee from bed, simply by commanding the Echo in my room to start the process. Many coffee makers can brew on a timer, but I don't always wake up at the same time each morning, so it was nice to have that control. The setup was easy enough, and I was utilizing the coffee maker to it's full extent in no time. Unfortunately, about 11 months into ownership, this coffee maker crapped out. I'm not sure what went wrong electronically, it just refused to turn on. I tried multiple outlets to no avail. It just simply died. I immediately referenced this purchased, verified that the warranty was one year, took photos of the back of the device and went to Hamilton Beach's website to find their phone number for customer service. Here's where it gets depressing. You cannot contact Hamilton Beach customer service by phone. Yes, THAT Hamilton Beach. When you call their "support" line, you get a pre-recorded voice message that instructs you to submit your customer service request through their website. I did so, and included all the details they requested, and never got a single response. What's worse, I have no verifiable proof that I reached out, because the request goes to their system, and you don't receive so much as an email confirmation that the request was sent. Days, and then weeks went by, and I never got a response. My patience wore thin, and I decided I was going to go full-on nuclear in my contact attempts. I WROTE them a letter, FAXED them a letter, and left a voicemail on the Hamilton Beach Commercial Sales voicemail (thinking- hell, someone will *definitely* call me back from the sales department). This worked! Finally someone emailed me back in response to, you guessed it, the voicemail I left on the sales line. I sent all the information AGAIN, and was informed that the warranty was now past due, and instead they would be happy to offer me a 15% off code for a future Hamilton Beach purchased. I explained that I had submitted the request on 12/31/21, and that my warranty was valid until 01/21/22. Their response was that they never received that request (how convenient for them) and that based on the purchase date, they could no longer honor the warranty. A company this large, who is this difficult to contact for help, is also this difficult to get to honor a warranty. As a business owner, I'm embarrassed for them. Shop elsewhere if you value customer relations and your sanity.
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