Shark IQ Robot with Self-Empty Base

I bought the Amazon refurbished version of this thinking it would be fine. The vacuum worked pretty well WHEN IT WORKED. I normally set it to run when I go for my walk with my dog. I’ve owned this thing for 10 months. When it worked it definitely helped keep the dog hair at bay. Whenever we hosted I had to vacuum myself because it wasn’t perfect but it made it so I didn’t have to vacuum nearly as often. In the first few months it got stuck maybe 2 or 3 times. I would get this alert while on my walk that the wheel was stuck. It gives “instructions” on how to fix it but those instructions are “Clean out both side wheels and remove anything stuck around the axels.” So helpful…There was never anything stuck around the axels. So I would reset it and it would be fine. About a month ago it started happening about once a week. I reset it and it’s fine. The wheel has now gotten stuck each of the last 4 times I’ve attempted to use it. It never left it’s original room and that room has no change in “terrain”.I investigated today and found out the wheel is not properly set on its axel. I’m the video you can see when you depress the wheel it sticks. The other wheel fits perfectly in its space without touching the sides. This wheel does not. I submitted a request to the seller but I’m not optimistic. For those purchasing it new, there are some not great features. The “rooms” feature works well but resets every so often. So then it has to relearn your house. It was every few weeks which was obnoxious. Also in order for it to work on dog hair it has to be on the “max” fan setting which isn’t quiet. Not an issue if you want to run it when you leave but if you do that and it gets stuck then you have to wait until the next time you leave to run it again. At the end of the day, my other “manual” shark vacuum is more effective and I probably spent more time fixing this thing than it actually saved me in vacuum time.