Rejuvenate ClickNClean MultiSurface System

Ordered the mop bundle because it was cheaper than ordering the individual replacement pieces of pad, adapters etc. The mop broke the first time I used it. The adapter came off the bottle and is stuck in the mop. My original post had photos btw. The mop is unusable. I called Rejuvenate customer service and was told they'd refund me in 4 to 6 weeks(!) once I'd submitted my proof of purchace/receipt and UPC via email. The automated message also states that I'll have to send the items back but doesn't say that they will provide packaging or pay for postage. The best part is: the only reason I ordered this mop bundle is because the previous owner of our new house left her mop behind and I used it and the little bit of cleaner left to clean the wood floor in my bedroom. After my new one broke I figured I'd just use the old one here so the big refill cleaner O also bought wouldn't go to waste. But alas, that one broke as well. The spray nozzle stopped working. I flushed and soaked the mop with warm water as per the instructions but it still doesn't work. In conclusion: 2 mops broken. Don't buy this one.