Western Digital 2TB D50 Game Dock

Originally I purchased this new and on sale and received the product all good. When opening the product it seemed as if it maybe have been a used unit prior but no factual evidence. It did not turn on at all, after trying multiple different configurations nothing worked. Talked to Amazon support and they didn’t offer much help. Talked to Western digital support and they were going to charge be to get a replacement. Went back to Amazon to get a refund, so money back and I return product, all sounded good but instead the Amazon customer service person sent me a replacement and didn’t refund me. The secound unit came so I thought I’d try it out again and returned the old and opened the new. Tried the new and this time it worked, and this time the product was packaged differently and seemed new unlike the first unit. This worked pretty well, sometimes it would over heat and cause the second monitor to not work until the unit cooled down. Now just over a month and some later, the product has died and no longer works, and I can’t get a refund or replacement. I wish Amazon would’ve just sent the refund the first time around as agreed on. Bad product, worse service, do not recommend.