Calphalon Performance Countertop 11-in-1 Air Fry Oven

The oven looks great! And I was very excited to try it out after being disappointed by a couple other very popular toaster ovens. This is not a complete review, but just my initial thoughts on using the oven for the past few weeks. I've got a couple gripes about this oven that will most likely end in me returning it. But I have a call scheduled with the manufacturer this morning to see if my issues with the oven can be resolved. 1. The cook timer does not auto start after the oven is preheated. So when you put your food item in the oven, select the proper function, and then press the start button, the oven begins it's pre-heat. The preheat may take another 5-10min, at which time you have to return to the oven and press the start button again to actually start the cook timer. I would expect the oven auto start the timer after pre-heating is complete so that you don't have to come back to the oven after it preheats. This would also help avoid burning your food if you don't know or forget that you have to press the start button again once the oven is preheated. I feel like this is a safety risk as the food item could be burned up in the oven and potentially lead to a fire. 2. The "Toaster" function cannot be adequately adjusted. You can only pick a "Shade" level. You cannot precisely pick the amount of time you want to toast. So for example, the "Shade" level 3 barely toasts the bread...it toasts for 3.5min. You can hardly tell it is toasted. If you select "Shade" 4, it toasts for 6.5min and burns the bread. And there is no in between setting for this. I can't adjust the time other than going to the next shade level. So if you want medium toast, your screwed. Interestingly, going from "Shade" 2 to 3 or 4 to 5 only adds a minute or less of toasting time. Why going from level 3 to 4 adds a whole 3min I do not understand....I am no toast engineer, ha! I have included pictures for a level 3 and 4 "Shade" of toast....level 3 is barely toasted and level 4 is completely burnt toast. I do hope this can be resolved. 3. I have tested the "Air Fry" setting on some French fries and tater tots, neither seemed to cook any differently than just baking them. I am new to Air Fryers and that setting I feel may just be another marketing gimmick. But I may be doing it wrong, but I did follow the instructions. The convection air fan that is used for the Air Fry function does make a noise that makes me feel that the fan may be bad...it is not a smooth sounding fan if that makes sense. Like I said, I have a call with the manufacturer this morning. We'll see if they call me and are able to provide a resolution. ****Review Update**** 11/23/20: Customer Service never called at the time we scheduled. I had to email them and let them know to call about my issues with the oven. They called the next day....no big deal, but. After discussing my issues with the oven, the customer support representative told me the behavior I was experiencing was not normal and that she would send me a replacement oven. I received the new oven today, excitedly opened the box, eager to test it out again, only to find that it is the wrong model(picture attached). They sent the model that does not have the air fry function!...ha! After reading that at least one other customer has experienced similar issues to what I experienced, I'm thinking that my experience was not just a fluke experience. It seems it may be a design/engineering issue. I'll be returning this oven and cancelling the order. We are very disappointed, my wife and I loved the look of this oven....but more importantly it's got to function properly. ****Review Update**** 11/24/20: I just finished a phone call with Calphalon Support, explaining that they sent the wrong replacement toaster oven to replace the one I have already sent back that was having the issues. While the gentleman I was talking to was very nice, it took 55min to get them to email me a pre-paid shipping label to send the wrong one back to them, and to convince them to send the correct one. They wanted to first receive back the one they shipped in error before sending me the correct one. I explained that is unacceptable as they are the ones that sent the wrong toaster oven to begin with. The gentleman I worked with on the phone said he had to convince his supervisor that they should send the correct model without delay. They ended up processing a new order for the correct toaster oven with the air-fry function and said that it should be delivered within 5-8 days. I'll have to wait and see if the replacement oven exhibits the same behavior...but my guess is that it will.