Top positive review
1 people found this helpful
Excellent customer service and effective device
By Jason T on Reviewed in the United States on April 16, 2025
I love this device. The app allows me to easily set temp thresholds that are equally easy to read. You can chart the entire cook. I don't use the magnet much but it does hold well. I have some issues cleaning the device, especially on the black end. It's been great for 3 years but it stopped charging to 100%, only to 50% and would discharge in minutes. I wrote TempSpike about the issue and they offered suggestions. When those did not work, they sent me a brand new device at no cost. I had an issue with a wired probe about 5 years ago, wrote them about the issue, and they sent me a new probe then too. The support and customer service is EXCELLENT!!! I have several friends that smoke too and if I haven't already told them about these devices, I sent them as gifts.
Top critical review
30 people found this helpful
TP-960 Does Not Hold a Charge
By Scott S. on Reviewed in the United States on November 30, 2024
I will start with the positives. The app is good, easy to maneuver and user friendly. The range good. If you find that you are getting disconnected make sure that the Booster is near the grill and not inside next to your phone. The temperature is within 2°-3° of any of my other thermometers, I’ll take that. Now for the negatives… I have 4 of these. I bought the first 2 and 2 are replacements from the manufacturer. (I forgot to put that above on the positives…. The customer service was outstanding. But it does not outweigh my negatives.) The first issue I had was #1 would not make the Bluetooth connection. I tried several times eventually with the help of customer service, which led the them sending a new complete unit. Thank You for that! It now connects and I am happy. Now to #2. It connected just fine and seemed to be working properly. The issue came in when the probe battery died about 3 hours into a brisket. Not good. So, again, another call to Customer service and working with them again, they sent a replacement unit. Thanks again! So, now I have 4 TempSpikes, one of which is useless because of the non connecting booster, although the probe still works, kind of. So, following the written instructions and customer supports recommendations on usage and placement of the probe and booster I can not get any more than 5 hours max on any of the probes. I have tried on several styles of grills and smokers, I tried in the oven and lastly I have placed each on the counter not inserted to anything and still the probes are dying at or before the 5 hour mark. Per the specifications the probes are supposed the be good for “48 hours or more”. I would gladly settle for half of that. I don't understand how with over 8000 positive reviews I cant get one to work as advertised. I do a lot of Butts and Briskets and as much as I like the TempSpike and want it to work, I think I’ll have to move on. Anyway, I know this was long winded but I wanted to make sure that I explained myself without just leaving a bad review. Thanks for Reading
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