Top positive review
11 people found this helpful
Must Get. Along With Reusable Filters Make a Good Pair
By PC Gamer on Reviewed in the United States on May 4, 2025
This is my first time buying anything from Ninja I have had a Kuerig for a long time but couldn't get a strong cup of coffee. So I tried a Tinana brand Espresso machine but it still didn't produce a very good espresso no matter what I did. I saw this an decided to give it a try an I am very happy to finally find a coffee machine that can give me both a strong cup of coffee and a strong cup of espresso in the same machine. The only problem I had when first using this Unit was when I tried to make a pot of coffee using the paper filters it came with because I thought I had a defective machine when I found water coming from underneath but it was overflow from the filter even though I used only the amount of coffee it said in the instructions. The filters were only good for a cup of coffee not a pot of it which is why I think a lot of reviews about it leaking water is because of the filters it comes with. I have bought some reusable filters that work great with this on this site I would definitely recommend this system to everyone it is definitely worth the money spent I will update later if anything changes. I have been using the Reusable Filters an have not had anymore water leaking from the bottom of the machine. I have tried everything that this machine does an it has been an excellent machine I finally have a machine that produces a strong pot of coffee an single cups an espresso. I have ordered the Bluecup refillable espresso pod starter kit so I can use my own coffee to make espresso because the non refillable ones are getting expensive. I will update once I receive them an tried them.
Top critical review
34 people found this helpful
No coffee yet
By Jason on Reviewed in the United States on April 7, 2025
You know those notes that companies put in their packaging to encourage us not to return the item, but to contact them first? Here's how that's going. I purchased the Ninja Espresso & Coffee Maker & Barista System on 3/6/25 and it was received the next day (good job Amazon!) I followed the instructions on how to begin using the device, and unfortunately, immediately noticed a leak under the unit. I later found that when the water tank was attached, it would leak. Regardless of whether the unit was on or off - if the tank had water in it and was attached, it would begin leaking. My first thought was return it to Amazon .. but then I thought, you know .. I really like this machine. It makes a good cup .. and I've heard that Ninja's customer service is good, so I'll call the toll free number to get that process going. Customer service was quick and friendly and told me I'd be receiving an email with a FedEx label for returning my leaky unit. A day or two later, the email arrived and I sent it on it's way. That was on 3/19/25. It arrived in CA on 3/27/25. On the initial customer service call, I was told that once my unit had been received, they would be shipping out a new one. On 3/28/25 and after I saw that the package had arrived, I called customer support (who again was very nice) and I asked them to please check on the status of the order, as I'd not seen any updates on their website. The rep I spoke to put me on hold a few times but came back and said they'd spoken to a manager and would expedite the order. It is now 10 days after that contact, and I've still not received my coffee maker or seen an update on the order. It's this kind of 'dropping the ball' that makes people not want to deal with going through customer service .. but just sending it back to Amazon, which I could've easily done. So, if you're looking for a good coffee maker and want to try the Shark Ninja products, be forewarned you may get a leaky coffee maker. And if you do, I cannot recommend that you contact Ninja customer service, but just return it to Amazon - and please note the defect so that it does not enter the market again and cause someone else the frustration.
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