Top positive review
279 people found this helpful
Nice watch two day battery
By Wade on Reviewed in the United States on September 15, 2023
I've had my Google pixle watch for about a week now, and I'll share my first impressions. I'm sixty-three years old and this technology is something I've been waiting for, for over fifty years. I'll come back in a month and share my experience with it then. It looks fantastic, sleek and thin. It's a beautiful expression of technology and styling. It does everything I need it to do, and it does it well. I'm running the cardio monitor to detect a-fib, so the battery life is pretty short. It's a small price to pay for a good cardiac monitor. If I have to charge it every day, it's all good. I love the screen, and the fact that I can read and respond to text messages and email by voice,very cool. The only complaint I could possibly have, is the battery life, it's very short. I probably need to turn off some of apps I have running. Other than that, I'm loving the new watch. It is very cool! EDIT : after the watch did all the updates, the battery life improved dramatically. I easily get two days of use per charge. It charges very quickly (in about an hour) and I am very pleased with my decision to purchase a Google pixle watch!
Top critical review
44 people found this helpful
Stopped working after less than 3 months of use & customer service disrespectful
By Sherrybaby on Reviewed in the United States on August 12, 2024
I purchased this watch and started using it a month and a half after receipt, so it was in use a little over 2 1/2 months. Also, I did not wear this watch everyday. I did not wear it to work much. I used it primarily when I work out, and for sleep tracking, so there has been extremely minimal use. When charging the watch, from the start, I had to move it around on the charger to make connection. I never had a Pixel watch before so I figured it had to be aligned precisely. Turns out, the watch probably was defective at the factory as this problem just continued to get worse. The watch totally stopped charging yesterday. I didn't want to wait for Google to send me a new charger, so I went out and purchased a new Google charger. This made no difference. I tried many different outlets in my house and at my friend's house. I tried many power cubes. I tried portable battery chargers with A direct connection and no power cube. I have plugged this watch into every type of electricity that I could find. When I called Google they wanted all kinds of pictures from me. They wanted my receipt from Amazon even though through Amazon, this purchase was made directly with the Google store and Google had the date that I purchased, my warranty number and my serial number on their website when I put in my information. Asking me to send them a receipt for something that they already have a receipt for is utterly ridiculous. I had to take pictures of the chargers, the battery cube I used, pictures of the front and the back of my watch. Prior to calling Google, I spent approximately 4 hours going through all the troubleshooting that I could find. I rebooted the watch, I factory reset the watch, I removed the watch from my phone, then I rebooted my phone. I put the app back on my phone etc, etc. By this time, the battery was nearly depleted and it would not allow me to get to settings to turn on the Bluetooth to try to pair it to my phone so I could do no more troubleshooting on my own. I cleaned the watch to make sure there was no debris or dust. I did everything possible! The rep at Google said it takes 24 to 48 hours for him to get an answer back from the "powers that be" regarding what they're going to do for me BUT I MUST SEND THOSE PICTURES! The support representative stated they are going to "try to help" me many times. What is this? "Try"? This watch comes with one year warranty. Why should I not just get immediate help after I have gone through all the troubleshooting myself and sent them every picture that they requested??? Google used to provide exceptional support for all my products, not that I've had to contact them much. I have a fully connected Google Home, which provides our internet and automation. And I have had Pixel phones since inception. I will never purchase another Google product. After all the years that I have been with Google, from all the software I use and purchased, such as Google One support, to buying my website domain and hosting my website, and a litany of other ways I use Google (I know they keep records of all this because when I log in with my email address I see everything there) I certainly do not feel that a DAY ONE customer should be treated like a liar and a thief. My reputation with Google is well documented. But instead of them saying thank you for being a lifelong customer, I am treated like trash. Not only am I frustrated and tired, I'm heartbroken. Shame on you, Google.
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