Ninja Pod & Grounds Single-Serve Coffee Maker

My last coffee maker was the keurig duo. After 3 years it started making noises and brewing the wrong cup suzes. I searched every coffee maker for a replacement and found this ninja. I loved everything about it especially the ground coffee basket. It has an attached frother on one side and slide in basket on the other side which holds the ground coffee basket. The ground coffee scoop attaches to the side. It was packed in the ninja box in another. Everything was wrapped separately. It took a lot more time unpacking it than it did to set it up. I followed all the instructions step by step. It was actually quite easy. I flushed the water thru as instructed. Afterwards I put in a peets kcup hit go. It brewed the coffee which was surprisingly too hot to take more than a tiny sip. I really liked this machine and it came in moss green. I left for an hour. When i came back my counter was flooded with water. I immediately thought it was from my old keurig and i hadn't noticed it. I noticed to water tank only had a little bit of water in it. It still didn't click until i refilled the water reservoir and put it back on. Slowly water started seeping from underneath the machine. The water in the reservoir had bubbles. I immediately took the reservoir off and put it on a dry paper towel to look for a crack. There wasn't one and the water wasn't bubbling off the machine. The water was still coming from under the machine because it was already in there. I thought check with Amazon online. I put in the info and the reply was i can get a refund. I didn't want a refund i wanted to exchange it. Nope have to return to kolhs not whole foods or Amazon fresh right below me. I decided to check the instruction sheet again. Ah troubleshooting. There's a section on leaks. The very last scenario is if leak is coming from under the machine call customer service. I call and was pleasantly surprice how easy it was to get to talk to a person. Kellie was very personable. I explained the leaking from under the machine. The impression i got from her was this isn't a common problem we did a video chat she looked at the machine i showed her where the water was coming from. There are 2 empty holes on the bottom. I showed her i can stick my pen up into them. The other holes like those have a screw in them. There are also non skid dots on the corners. She had me put the reservoir with water back on. It took maybe 30 seconds and i said bubblesare starting to form which she was able to see. Luckily i had the dry paper towel where it was as the water began seeping out for her to see in real-time. I told her i thought it was coming thru the holes i could stick my pen into. I was on the phone with her for 30 minutes. Yes they would send me a new machine but even if i cut off the cord the needed this one back. They won't pick it up. I would have to take it the FedEx. There isn't a FedEx anywhere near me. There are a few UPS but it can't go there. They can't send the new until they get they get the defective one. It would a few weeks to get the new one. I thought shark/ ninja would want to look over the machine to find the defect. Then i thought why did i bother and go thru all of this when i can return it to amazon and reorder it. I wasted at least 30 minutes on the phone with shark ninja and didn't get anywhere while water was still leaking from under machine. I thought i was a doing a good thing in case other people were having the same problem. After reading many of the good reviews i decided to read the bad. I'm not the only one with a leaking machine. I packed everything up and put the machine and all parts back into the box to return to amazon. I was going to reorder one even tho they were out of the green before i got to return this one. In 2 or 3 days the price went way up. Now they have 3 different models of this machine. The one i had with the frother was 99.00. I think it's now 30.00. I can do without the frother i only cared about the ground coffee basket. I've been using my french press because i don't have a machine. I'm debating if i should order the one without the frother or buy a new keurig that comes with a basket for grounds. I gave 2 stars because i like the streamlined look of this and there's a place for everything built into the machine and the actual basket for ground coffee not a kcup looking thing.