Loop Quiet 2 Ear Plugs, Denim Dream

I heard various friends and influencers rave about Loop earplugs. I ordered Quiet 2 during Prime Days. I was impressed with the materials, packaging, colors, product manufacturing and carryall when I received it. I thought, "This is the start of a long-term, loyal relationship with LOOP." After all, the product is very expensive, given other options. You expect the best when you pay a lot. The Quiet 2 description says Ultra-Comfy. For two nights, I tried to cram the XS silicone eartips into my narrow ear canals. Highly effective at noise reduction, but very uncomfortable. Ended up removing them midway through both nights. Surely, they'll have an XXS, right? Or children's replacement ear tips so I can use those? Wrong on both counts. I went to the Loops website and encountered their CS bot first. After several unsuccessful exchanges with the bot, during which it chatted about a different Loop product (perhaps it was thinking of the Dream product), I got confused. After, all I just wanted a comfortable fit, forget the "ULTRA-COMFY" in the marketing. Apparently, XS are now the XXS for adults, which I find hard to believe as I'm not that small. For children's sizes, there are no Quiet's, just Engage Loops and they don't sell replacement eartips for children's. This means I would have to spend another $34 for an entire Engage set just to get a smaller eartip! (If a child loses their eartip, their parent has to buy an entire new set apparently!) The Live Chat was frustrating for me. The Bot did not carry the conversation over to the live agent, so I had to go through it all again. I'm an average size adult - 5"5", 140 lbs, but my ear canals are narrow. I'm stil mystified how there wouldn't be a tip to fit my ear or how Loop doesn't sell replacement tips for children's sets. Bottomline: I'm returning the product (as well as the LINK I bought to make sure I didn't lose one if I were using it outside of the bedroom). If you have a standard size or large ear canal, these should work wonderfully for you. Again, the engineering is very good and I know many users that rave about LOOP products under different circumstances of concerts, travel, noisy bullpens, restaurants or even seeking to concentrate in a library. LOOP needs to train their agents better. You would think that a brand new customer would receive better treatment to convert them into a long-time user rather than a product returner who writes a review like this. They didn't even offer me a discount if I went to buy the children's Engage in order to get an xxs tip! I guess you would say that they were deaf to this customer's needs.